Refund Policy

Last updated: October 25, 2026

Hoone sells extra cars as one-time purchases. They are digital items that unlock in your account as soon as the payment goes through. Every car drives the same, so you are buying a look and a sound, not an advantage. If something goes wrong, here is what we do.

Refunds within 14 days

If you are not happy with a car, email [email protected] within 14 days of buying it and we will refund it in full. You do not need to give a reason. Please write from the email address on your Hoone account, or include the address from your Stripe receipt.

Always refunded

Whenever you bought it, we will refund a purchase if:

• you were charged but the car never unlocked and we cannot fix it,
• you were charged twice for the same item, or
• the purchase was made without your permission (for example by a child or with a stolen card).

After 14 days, other requests are up to us, but write to us anyway: we look at every one.

What happens when you get a refund

The refunded car is removed from your account, including its paints. Refunding a bundle removes all the cars in it; we cannot refund part of a bundle. Refunds go back to the original payment method through Stripe and usually show up within 5 to 10 business days, depending on your bank.

Chargebacks

Please contact us before disputing a charge with your bank; it is faster for you. If a payment is charged back, the item it paid for is removed from your account.

Players in the EU and UK

On the payment page you ask for the car to be unlocked right away and agree that your 14-day right of withdrawal for digital content ends once it is unlocked. Our 14-day refund promise above still applies. Nothing in this policy limits rights you have under the consumer laws where you live.

Contact

Refund requests and payment questions: [email protected].